myScheduling, Reimagined
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myScheduling is Accenture’s job finder tool designed to assist employees with their staffing needs. However, due to a disorganized UX experience, many users faced challenges in getting matched to roles and being staffed to projects quickly and efficiently.
As the lead UX designer, I redesigned myScheduling’s core pages, updated the visual language, and collaborated with my team in introducing solutions to drive adoption of myScheduling while streamlining the application process and creating a delightful experience for global users.
Overview
UX Designer and Researcher
Role
Figma, Adobe CC
Tools
Timeline
Jan 2023 - Feb 2023
Pain Points
After conducting several interviews with multiple personas involved in the application process, we found that the major pain points for Accenture employees in navigating myScheduling were a poor user experience, inadequate search and filtering capabilities, limited application tracking, and lack of role status updates. This led to a decrease in the overall number of users visiting the platform as most job seekers and executives were resorting to alternative methods such as networking with their connections to get staffed and finding quality candidates, respectively.
Improvements and Impact
The redesign involved many rounds of usability testing and reiterations. As a result, we were able to significantly improve the user experience by updating some of the following features:
Filter updates: Providing relevant sorting options made it easier for users to locate specific roles.
Notifications and Confirmation to track status: Simple notification and confirmation features such as role activity alerts, receipt confirmation, and dashboard tracking enhanced the staffing process.
Resume Upload Feature: The original design lacked a necessary feature for users to upload their one-pager resumes and role creators were relying heavily on external sites to confirm candidate information and interview them. Enabling job seekers to add and store variations of one-pager resumes replaces the need for candidates to manually enter their skills and answering questions such as “why they are best fit for this role” repeatedly.
Candidate to Role Matching Algorithm: Introducing new parameters and approaches to be considered for an updated algorithm can optimize the matching process.
Visual Updates: The platform’s visual language was quite outdated and needed a refreshed look. I worked on the design improvements and referenced Accenture’s brand guidelines to keep the redesign and overall structure consistent with the company’s external and internal sites.
The proposed redesign was approved by stakeholders and communicated to global leadership. Although the suggested features are still in progress and being rolled incrementally by the development team, we received a lot of positive response based on initial user feedback.
Reflection
This project focused a lot on user research and identifying the challenges that job seekers, managers, and HR people faced throughout the staffing process. I was also able to gain a lot of experience working with a cross functional team and communicated my ideas with a set of stakeholders and global leadership.
If I had more time, I would focus on interviewing developers to understand the back-end functionality of how candidates are matched to roles. Additionally, I would review the process from a staffing manager’s perspective more in detail to identify any additional pain points besides the ones that we discovered in our initial research.
Overall, I had a very good experience working on my first professional UX project. This project gave me the experience and insight I needed to dive deeper into UX design and research along with motivating me to continue exploring opportunities within the field.